Shipping policy

Shipping Policy

Last updated: August 27, 2026

This Shipping Policy applies to orders placed through shop.usabsen.com, operated by ABSEN INC.

1. Shipping Origin

Products sold through the Absen USonline store are primarily dispatched from Absen facilities in China or another fulfillment location designated by Absen.

2. Carrier

International orders are primarily shipped using DHL Express.

Depending on the product, destination, shipment size, regulatory requirements or other operational considerations, Absen may use another suitable logistics provider where necessary.

3. Order Processing

Orders are normally processed within 1–3 business days after:

payment has been successfully confirmed;
required product or order information has been verified; and
any information required for shipping or customs clearance has been provided.

Order processing time is separate from carrier transit time.

Certain products, large orders, customized items or orders requiring additional verification may require additional processing time.

4. Shipping Charges

Where available, shipping charges are calculated at checkout based on information including:

shipment origin and destination;
product weight and dimensions;
quantity;
selected shipping service; and
applicable carrier rates.

The shipping amount displayed at checkout is based on the information available at the time the order is placed.

5. DAP International Shipping

Unless expressly stated otherwise at checkout, in an order confirmation, quotation or separate written agreement, international orders are shipped on a:

DAP – Delivered at Place, Incoterms® 2020

basis.

Under DAP, Absen arranges transportation to the agreed destination, but the recipient/importer is generally responsible for import clearance and destination-country import charges.

These may include:

customs duties;
import VAT or GST;
customs clearance charges;
DHL disbursement or brokerage charges;
local taxes; and
other government or import-related charges.

These charges are not included in the product price or shipping charge unless expressly stated otherwise.

6. Importer Responsibilities

Depending on the destination and shipment, DHL or local customs authorities may require information from the recipient or importer, including company or personal information, tax identification numbers, VAT numbers, EORI numbers or other documents required under local law.

Customers are responsible for providing accurate information reasonably required to complete import clearance.

Failure or refusal to provide required customs information or pay applicable import charges may result in delays, storage charges, return of shipment or other additional costs.

7. Delivery Time

Any delivery time displayed during checkout or provided by DHL is an estimate unless expressly guaranteed in writing.

Actual delivery may be affected by customs clearance, regulatory inspections, remote-area service, weather, holidays, carrier disruption or other circumstances outside Absen's reasonable control.

8. Tracking

Where tracking is available, shipment tracking information will normally be provided after the order has been dispatched.

9. Delivery Information

Customers are responsible for ensuring that their:

recipient name;
company information;
delivery address;
telephone number;
email address; and
customs/import information

are complete and accurate.

If incorrect information is provided, contact service@absen.com as soon as possible.

Changes may not be possible after fulfillment or shipment has begun.

10. Refused or Unclaimed Shipments

Where a shipment cannot be delivered because the recipient refuses delivery, fails to complete customs clearance, fails to provide required information or fails to pay applicable import charges, the shipment may be returned, held or disposed of in accordance with carrier and customs requirements.

Where permitted by law, costs resulting from such circumstances may be deducted from any amount otherwise refundable.

Mandatory consumer rights remain unaffected.